Privacy Policy of LevelUp Casino
Effective Date: 16 April 2025
1. OVERVIEW
At LevelUp Casino, we are committed to maintaining the confidentiality and integrity of your personal information. This document outlines how personal data is collected, handled, disclosed, and stored in accordance with applicable data protection legislation.
2. DATA COLLECTION PRACTICES
LevelUp Casino obtain personal information through various means, including when users register, interact with customer service, play games, or conduct transactions. Automated technologies, such as cookies and analytics tools, also gather information. In addition, certain third parties—such as payment providers and compliance bodies—may share data with us.
Categories of data processed include:
- Registration Information: Full name, date of birth, contact data, address, identification documents, and email.
- Financial Details: Payment instruments, banking information, deposit/withdrawal records, and prize disbursement data.
- Game Activity Data: Details of bets, gaming behavior, and individual preferences.
- Technical Information: IP address, device characteristics, geolocation, and browser metadata.
- KYC Documentation: Identity proofs, residence confirmation, and additional records related to Anti-Money Laundering (AML) requirements.
- Service Use Metadata: Data essential for delivering and managing gaming operations.
3. PURPOSES FOR DATA USAGE
Your information is processed for the following primary reasons:
- Account Administrationv. We use personal data to establish, verify, and operate user accounts. This includes managing settings, enabling platform access, and providing user support.
- Payment Handling. Financial details are processed to complete deposits, execute withdrawals, and issue winnings, with an emphasis on data security and fraud mitigation.
- Service Operation & Regulatory Compliance. We use data to meet requirements tied to remote gaming licenses and industry regulations, fostering transparency and responsible gaming practices.
- Marketing & Promotional Outreach. Subject to your consent, data may be processed to share targeted offers, feature updates, and relevant brand-related communication.
- Security & Fraud Monitoring. Security systems monitor for unauthorized or illicit actions. These processes aim to uphold platform integrity and user safety.
- Platform Optimization. Usage patterns and player feedback help us identify areas for improvement, refine offerings, and enhance system stability.
4. LEGAL BASIS FOR DATA PROCESSING
Data is processed under one or more of the following legal justifications:
- Contractual Requirement: To provide and manage the gaming service.
- Legal Duty: To comply with AML laws, licensing conditions, and data retention rules.
- Legitimate Interest: For internal reporting, risk management, and service improvement.
- Consent: Specifically for non-essential activities such as marketing.
| Data Category | Collection Method | Processing Purpose | Legal Basis |
| Identity Details (e.g. name, email, birth date) | Submitted during registration | Account setup, identity checks, support interactions | Contractual necessity, legal obligation |
| Contact Information | Provided upon sign-up or during KYC | Account contact, support communications, marketing (with consent) | Contract, legitimate interest, consent |
| KYC & Verification Documents | Uploaded on request via account dashboard or email | Compliance with AML laws and identity verification | Legal obligation |
| Banking & Payment Information | Collected during transactions or upon inquiry | Payment execution, KYC verification, fraud prevention | Contract, legal obligation, legitimate interest |
| Transactional Records | Logged automatically during financial activity | Service provision, AML compliance, behavioral monitoring | Contract, legal obligation |
| Gameplay Logs | Collected during gaming sessions | Service delivery, regulatory compliance | Contract, legal obligation |
| User Correspondence | Gathered through chat, email, or recorded calls | Issue resolution, legal risk management | Contract, legitimate interest |
| Behavioral and Preference Data | Captured via cookies or generated during gameplay | Personalization, compliance segmentation, marketing | Legitimate interest, consent |
| Responsible Gambling Data | Via self-assessment or internal monitoring | Problem gambling prevention, responsible gaming profiling | Legal obligation, legitimate interest |
| Technical Metrics (IP, device info) | Captured via cookies and usage tracking | Location validation, bonus abuse detection, system diagnostics | Legal obligation, legitimate interest |
| Return-to-Player Metrics (RTP) | Generated by game system | Monitoring RTP-related standards and fairness | Legal obligation |
5. USER ENTITLEMENTS
Under data protection laws, you are entitled to exercise the following rights:
- Access & Correction. You can request a copy of your personal data and submit corrections if any information is inaccurate. Verification may be required.
- Right to Deletion. You may request removal of your personal information. However, retention of certain data may be required under regulatory obligations or internal policies.
- Withdrawal of Marketing Consent. If you opted to receive marketing communications, you can revoke your consent at any time. We will discontinue such communications following your request.
For further support, contact our team at: [email protected]
6. DATA STORAGE DURATION
Personal data is maintained only for the period necessary to fulfill legal, operational, and business needs. For example, financial records are retained for at least five years in accordance with AML regulations.
7. DATA PROTECTION PRACTICES
We implement robust security protocols, including data encryption and restricted system access. In the event of a breach, both regulatory bodies and affected users will be informed in line with legal requirements.
8. INFORMATION DISCLOSURE
Your data may be disclosed to:
- External Partners: Including IT providers, legal advisors, marketing consultants, and customer service vendors.
- Regulatory Entities: Government and licensing authorities when disclosure is mandated by law.
- Corporate Restructuring Entities: In scenarios involving business transfers, mergers, or acquisitions.
If international data transfers occur, these are subject to appropriate safeguards to maintain the protection level mandated by applicable privacy laws.
9. COOKIES & MONITORING TOOLS
We utilize cookies and related technologies for operational improvements and user interface functionality. Cookie preferences can be controlled via your browser settings.
10. AGE RESTRICTION NOTICE
Our platform is not available to individuals under 18 years of age. If it comes to our attention that a minor has submitted personal information, such data will be removed immediately.
11. POLICY CHANGES
This policy may be revised periodically to reflect legal or operational developments. Material updates will be communicated to users via appropriate channels.