Responsible Gaming at Level Up Casino

1. General Information

Online gambling should be approached purely as a form of leisure. Nonetheless, a segment of users may find it difficult to manage their gambling behaviour. Before placing any bets, it is crucial to understand that gambling should never be considered a financial strategy or a method to resolve financial troubles. It is recommended to monitor both the time and money you spend while gambling online on a daily basis.

If you suspect that you are beginning to gamble with funds you cannot comfortably afford to lose, or if gambling begins to negatively affect your everyday life, LevelUp Online Casino recommend taking proactive steps. These may include applying Personal Limits, choosing to self-exclude, and seeking advice or counselling from recognised independent organisations.

2. Personal Limits

To support responsible gambling habits, we provide tools that allow you to set Personal Limits on your account. These limits can be applied to your deposits, losses, wagers, single-game spending, or total account activity. You can manage these settings within the “Personal Limits” section of your account dashboard.

You may adjust your limits at any time. If you lower a limit, the change will apply instantly. However, any increase to a limit will require email confirmation and will only be implemented once the current limit expires. This measure is in place to discourage impulsive decisions. Should you need further guidance on how to apply or adjust Personal Limits, our customer service team is available at [email protected].

Available Limit Types:

  • Deposit Limit: Set a cap on the total amount you can deposit over a daily, weekly or monthly period.
  • Loss Limit: Place a restriction on the maximum amount you can lose within a specific timeframe. Losses are calculated from your original deposit, not any winnings. For example, if you deposit A$50 and set a A$10 Loss Limit, but later win A$1,000, you could still lose more than A$10 of your balance, as the limit is based on the deposit amount.
  • Wager Limit: Control how much you can stake over a day, week or month.
  • Cooling-Off Period: Activate a temporary block on your account during which you will not be able to make deposits or participate in promotional activities. You will still be able to withdraw any remaining balance. This period takes effect immediately, and your account will automatically reopen once it ends.
  • Self-Exclusion: Choose to exclude yourself from the platform for a specific timeframe. During this period, your account will be disabled, and you will not receive promotional materials or be able to deposit or withdraw funds. Your account will be reinstated automatically when the exclusion period concludes.

3. Self-Exclusion on Request

If you decide to stop gambling for a temporary or indefinite period, you can formally request self-exclusion. Once this is set, we will take all necessary steps to prevent access to your account and to stop any marketing communications from reaching you. To request self-exclusion, please contact our support team at [email protected].

During self-exclusion, access to your account is blocked and you will not be able to request withdrawals directly. However, to claim any remaining funds, please contact support. A representative will assist you with the withdrawal process and provide relevant details. Please be aware that even when excluded, you may still be required to complete standard identity verification procedures before any funds are released. Payouts will follow our standard withdrawal policies and limits.

4. Support and Assistance

If you feel your gambling is becoming problematic or are looking for external help, we encourage you to reach out to one of the following support organisations:

  • Gamblers Anonymous
  • GamCare
  • Gambling Therapy

These groups offer confidential guidance and support for individuals who may be experiencing issues related to gambling.

5. Underage Gambling Prevention

Access to our online casino is strictly limited to users aged 18 years and over. We use various verification tools and processes to prevent individuals under the legal age from registering or gambling on our platform. If a player is found to be underage, their account will be closed immediately, and all access denied.

However, we recognise the challenges of regulating access in an open online environment. For this reason, we urge parents and guardians to take an active role in restricting access to gambling platforms. Several parental control tools can assist in preventing minors from visiting gambling-related sites. Recommended software includes:

  • CyberPatrol
  • GamBlock®
  • Solid Oak Software
  • Net Nanny

These tools can assist families in maintaining a safe online environment and ensuring minors are shielded from gambling content.